bet 20 Privacy Policy — Your Data, Handled with Care

What This Policy Covers — Read Before You Play

1. Who We Are

bet 20 is an online sports betting and gaming platform operating in the Philippines. We are committed to protecting the personal information of every registered player and visitor who interacts with our platform. This Privacy Policy applies to all data collected through the bet 20 website, mobile experience, and any related services we provide to Filipino users. When you register, place a bet, or simply browse our platform, this policy governs how your information is handled. If you have any questions about how your data is managed, the FAQ section is a good starting point.

2. Information We Collect

When you create an account with bet 20, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued identification number as required for age and identity verification under Philippine regulations. During the course of your activity on the platform, we also collect transactional data such as deposit and withdrawal records, betting history, and game activity logs. Technical data — including your IP address, device type, browser version, and session timestamps — is automatically recorded each time you access the platform. We may also collect information you voluntarily provide when contacting our support team or responding to surveys. All information collected is limited to what is necessary for the operation of the platform and compliance with applicable Philippine laws.

3. How We Use Your Information

The personal information you provide is used primarily to create and manage your account, verify your identity and age, process deposits and withdrawals in Philippine pesos, and deliver the gaming and betting services you have requested. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities that could harm the integrity of the platform or other players. Transactional and activity data helps us improve platform performance, personalise your experience, and ensure that responsible gaming tools are functioning correctly. Where required by Philippine law or regulatory authorities, we may use your information to fulfil legal obligations, including reporting requirements. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Sharing Your Information

bet 20 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure partners — but only to the extent necessary for them to perform their specific functions. All third-party partners are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. In certain circumstances, we may be required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally obligated to do so. Any such disclosure will be limited to what is strictly required by the applicable legal obligation.

5. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to online gaming operators in the Philippines. After the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request the closure of your account, we will process that request promptly, though certain data may be retained for the legally required period even after closure. You may contact our support team for more information about specific retention periods applicable to your account.

6. Cookies and Tracking Technologies

The bet 20 platform uses cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and placing bets. We do not use third-party advertising cookies or cross-site tracking technologies that would share your browsing behaviour with external advertisers. Analytics data collected through cookies is used solely to improve platform performance and user experience for Filipino players. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you on the platform.

7. Your Rights as a Player

As a registered player on bet 20, you have the right to request access to the personal information we hold about you, to request corrections where that information is inaccurate or incomplete, and to request deletion of your data where it is no longer required for the purposes for which it was collected. You also have the right to object to certain types of processing and to request that we restrict how we use your data in specific circumstances. To exercise any of these rights, you may contact our support team — details are available in the FAQ section. We will respond to all valid requests within a reasonable timeframe and in accordance with our obligations under applicable Philippine data protection law. Please note that some requests may be subject to limitations where retention is required by law or for the protection of other players.

8. Security Measures

bet 20 implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls that limit who within our organisation can view sensitive player data, and regular security assessments. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect that your account has been compromised, you should notify us immediately through the support channels listed in the FAQ section. We will investigate all reported security concerns promptly and take appropriate action to protect affected accounts.

9. Changes to This Policy

bet 20 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine law. When material changes are made, we will make reasonable efforts to notify registered players through the platform or via the contact details associated with their account. The date at the top of this page indicates when the policy was last reviewed. Your continued use of the platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how your personal information is being protected.